Next to good leadership, communication is the most critical factor in business success. The way you communicate with your employees determines how well you work together. This means that you need to find a way to be assertive without coming across as a dictator.
You also need to look at the mode of communication relative to the cost of communicating. You can adopt VoIP in Manila to reduce your telephone and conferencing costs. VoIP is even more effective if your business has more than one branch. Once you have a reliable means of communication, you can focus on getting your message out in the best possible way. These tips will come in handy:
Address Sensitive Issues Promptly
When issues are raised, always handle them as quickly as possible. Just as wounds fester if not appropriately treated, handle these issues immediately. You risk breaking down the channel of communication if your employees feel like they are not being valued. If a sensitive issue cannot be resolved in record time, then let them know that you are working on fixing it.
Give your staff undivided attention when they are explaining something to you. Be attentive as you would be if your child were narrating a story. People tend to recoil when they feel their effort is not being appreciated, especially in this case when your employees are giving suggestions or valuable feedback. You should work on your memory since the employees will appreciate knowing that you remember details from a conversation they had with you.
Be mindful of the way you speak to your employees. Scolding a grown-up is a no-no. Treat your employees with respect even when correcting their mistakes. If a grievous error aggravates you, avoid overreacting and have the talk when your mind is settled. Occasionally inspire your employees. If their morale is up, they will have better job satisfaction, which will create a better work environment
Hold communication training for the entire team to endow them with communication skills. Doing so will work to your advantage. You are better off having employees who give you feedback since this helps you improve your products or services.